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FAQ

  • How can I purchase a pack?

    Making a purchase in our online store is easy:
    1. Select a pack that suits your needs in the Store and click Buy or Log In.
    2. On the Check Out page, check that you have selected the right pack, provide a discount code if you have one, and click Check Out. An e-mail message with the details of the purchase will be sent to your address.
    3. You will be directed to the Avangate website, where you can pay for your purchase.
    4. After you have completed the payment procedure, a receipt will be sent to your e-mail address and page credits will be added to your account.
  • What payment methods are available?

    Your payment will be processed by Avangate, which supports the following payment methods*:
    • Visa/MasterCard/Eurocard
    • American Express
    • Bank/Wire transfer
    • Boleto Bancario
    • Carte Bleue
    • Cash at 7-Eleven/Family Dollar/ACE
    • CashU
    • Check
    • Chinese Debit Card
    • Dankort
    • Diners Club
    • Direct Debit
    • Discover/Novus
    • Fax
    • Giropay
    • iDEAL
    • JCB
    • PayPal
    • sofortbanking.com
    • WebMoney
    • 支付宝 (Alipay)

    *Some of these payment methods may not be available in your country.
  • How much does FineReader Online cost?

    Check our store’s catalog to find out how much each pack costs.
  • My card wasn’t accepted. Why?

    There are several possible explanations for this:
    • Not all payment cards can be used to make payments over the Internet. To find out if your card is eligible for such payments, please contact the bank that issued your card.
    • You have provided an incorrect card number, cardholder name or last name, CVC code, or other credential.
    • There is not enough money in your card account.
  • Which exchange rate is used if the currency of my account differs from the currency required by FineReader Online?

    You will be able to select a currency on the checkout page by clicking the arrow next to SUBTOTAL.
    If your currency is not on the list, any currency conversions will be made by your bank or card issuer. FineReader Online does not convert currencies.
  • I have a bonus code. How do I use it?

    Bonus codes are distributed as part of promotion campaigns and add a certain number of page credits to your account when activated.
  • Can I use FineReader Online for free?

    Yes. Every month we will add up to 5 page credits to your account free of charge. If you need to recognize more pages, please purchase one of the packs in the FineReader Online Store.