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FAQ

  • I am not getting any e-mail notifications. How can I fix this?

    • Please check your spam filter.
    • Make sure that the option Notify me when the task is completed is selected in your profile.
    • E-mail notifications are sent to the e-mail address indicated in your profile, so make sure you provided the correct e-mail address. You can view and change this e-mail address in your profile.
  • I have unsubscribed from newsletters from ABBYY but I still get emails from FineReader Online. Why?

    Even if you unsubscribe from the ABBYY newsletter, the FineReader Online service will still need to send you technical e-mails with information about changes to your account, your page balance, pricing changes, and some other technical details that you need to know as a user of the FineReader Online service. We apologize for any inconvenience this may cause. If you receive such e-mails very often, please let us know.
    You may also receive an e-mail message from Avangate regarding your ABBYY FineReader subscription status.
  • Is the functionality of FineReader Online different from that of the desktop version of ABBYY FineReader

    Yes. Being part of the ABBYY FineReader subscription offer, the FineReader Online service is designed for basic conversion tasks when no PC with the desktop version installed is available to you. For ta PDF editing and advanced OCR tasks, we recommend using the desktop version of ABBYY FineReader, which is included in your FineReader subscription (for paid plans). With the desktop version of ABBYY FineReader you will also be able to*:
    • Edit any PDFs, including scans, without conversion, create a single PDF from multiple files, comment on and annotate PDFs, search inside PDFs, protect your documents and prepare them for sharing, fill out forms, and more.
    • Proofread and correct recognized text and formatting. The desktop version of ABBYY FineReader includes an OCR Editor and verification tools that let you check recognized documents and edit any text and tables they contain.
    • Compare two versions of the same document to identify any changes made to its text. You can compare scans, PDFs, Word documents or presentations.
    • Convert documents automatically using the ABBYY Hot Folder scheduling tool.
    • Take screenshots of any area of the screen and extract text from them with ABBYY Screenshot Reader, a screen capture utility included with ABBYY FineReader.
    * The set of ABBYY FineReader features available to you depends on your subscription plan.
  • What is the ABBYY FineReader mobile app? What does it do and how can I get it?

    The ABBYY FineReader mobile app is a client for connecting to the FineReader Online service. It turns you mobile device into a powerful document scanner, enabling you to take photos of documents and instantly send them to FineReader Online for recognition.
    For availability and more information about the mobile app, please look for the ABBYY FineReader client in the App Store or Google Play.
  • How can I sign in using my Google/Facebook/Microsoft account?

    If you have a Google, Facebook or Microsoft account, you can use it to create a FineReader account and access the service. Select the account you wish to use on the sign-in page and then follow the on-screen instructions.
  • What interface languages are available in FineReader Online?

    At the moment there are four interface languages available: Russian, English, French, and Japanese. You can change the language of the interface by selecting one of these languages in the drop-down list in the bottom right corner of the page.